Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Please unlock the product

Денис Холевинский
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Sep 20, 2023

Good afternoon!

My name is Denis, I am a project manager at Knomary, which uses the Atlassian space. On one of the projects in Confluence we accidentally exceeded the limit of 10 users, because of this the project switched to a paid version and was blocked for us. Address: But since it is rarely used, we returned the limit to no more than 10 users and do not plan to exceed it. Can we unlock the space and continue using the product?

1 answer

0 votes
Jehan Bhathena
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 20, 2023

Hi @Денис Холевинский ,

Try login into, here you can edit the billing details and downgrade the product back to Free Tier.

If this doesn't work you will need to get in touch with Atlassian support to get this resolved :

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events