Ping Federate not working on Confluence


I am integrating JIRA and Confluence with Ping. Currently we have an easy sso setup. If I login to JIRA or Confluence, then I don't have to login again to access Confluence or JIRA. If I am in Office network, it logs me in automatically into both using my windows credentials (Kerberos setup).

After implementing ping, I see that JIRA is redirecting me to Ping for authentication, however, confluence doesn't redirect me to Ping at all. I contacted Ping and had my configs verified, all looks good. I believe something is missing from Confluence side that is not redirecting my request to Ping. 

As per the configuration guide, I have configured the authenticator in seraph-config.xml and change the login and urls. I don't see the requests been handed over to this authenticator.

Can someone help me resolve this?

Below are the details for your reference:

JIRA Version: 7.2.5

Confluence Version: 6.0.1

PingFed Version: 8.3

2 answers

Disclaimer: I work for Kantega Single Sign-on.

We have a plugin that offers both Kerberos and SAML (with built-in instructions for PING)

If you want to use both in combination, then you are automaticallly logged in while at the Office, while you can use SAML remotely. 

You do not have to edit any configuration files at all.



Perhaps a silly question, but you did restart confluence after making the changes to seraph-config.xml?

Hi Maz,

like Lars above, I can't help with Easy SSO itself. I can only really point you towards our plugins in the marketplace -

(I work for resolution).

We have many customers to use PING via SAML with our plugins for both their external & internal needs.

You get in touch with us at if you like some help in setting it up.


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