Permitted users are denied entrance into Confluence. Why?

[Robert Guerin]

Created users.

Associated them with groups.

Groups have access to Confluence.

Gave permission to 2 users (with available licences available) to use Confluence and it told them the access was denied (contact admin for more help).

Read FAQ and found no additional info on current problem. Verified all user permissions, global permissions and user management. Can't find anything.

We are using an OnDemand service at https://ugroupmedia.atlassian.net

Thank you for your help

[Mauro Badii · Accepted solution]

Hi Robert,

Unfortunately the instance is affected by a bug and a restart is needed to complete the maintenance. I just created an support issue to handle the fix and Alexandre Berard should have received the request to confirm a time to restart the instance.

Regards,
Mauro

[Peter Todd]

We have what seems to be exactly the same issue. Access denied for some users even after giving them access (and even adding them to admin groups). Can you check this for us please.

[Mauro Badii]

Hi Peter,

Please create a support request at support.atlassian.comwhere you'll provide the instance name and some basic details, and we'll surely take a look.

Cheers,
Mauro

[Robert Guerin]

I did not remove these 2 users from groups while giving them global permissions, no. I would assume this is not required. I don't believe we are using an LDAP integration. Our service is hosted through Atlassian's OnDemand service.

Thanks

[Mehmet Kazgan]

OK, try removing them from those groups, giving them individual global permissions to access and also do the same for the space permissions you want them to access to.

[Mehmet Kazgan]

But did you remove them from those groups while giving global permissions individually? Assuming you are not using LDAP integration, right?

[Robert Guerin]

Tried that. I've added 2 users, both of which are in groups that have access and these groups are allowed in Confluence. Not to mention application access.

[Mehmet Kazgan]

But did you remove them from those groups while giving global permissions individually? Assuming you are not using LDAP integration, right?

[Mehmet Kazgan]

Try to add users inidividually from the Global permission section and see if they can access.