Associated them with groups.
Groups have access to Confluence.
Gave permission to 2 users (with available licences available) to use Confluence and it told them the access was denied (contact admin for more help).
Read FAQ and found no additional info on current problem. Verified all user permissions, global permissions and user management. Can't find anything.
We are using an OnDemand service at https://ugroupmedia.atlassian.net
Thank you for your help
Unfortunately the instance is affected by a bug and a restart is needed to complete the maintenance. I just created an support issue to handle the fix and Alexandre Berard should have received the request to confirm a time to restart the instance.
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