Permission denied when clicking on link to attachment


We have a user who gets a 'Permission denied' error when clicking on a link to an attachment of a page. The link is in a notification email of a page she is watching. When she clicks on the link again it works ok. Anybody an idea why the first click generates a permission denied?



2 answers

1 accepted

1 vote
Accepted answer

Hi Anand,

We think it has something to do with our SSO, which is not enabled for Confluence. So the first click authentication fails, the second click authentication works ok.



Hi Patrick,

It could be one of the following:

User doesn't have the permission to view that space.

That page with the attachement is restricted to that user, or the group that the user is in.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in New to Confluence

How to use Confluence Cloud for stakeholder management

Most of us don’t need much convincing that stakeholder management is important. It just makes sense that keeping everyone in-the-know on projects and assigning clearly defined roles is key to having ...

1,053 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you