Payment problem - urgent please

Please can you confirm if you have received payment for the order AT-1948724.

I have sent the Western Union Business Solutions remittance confirmation that was made on 02/04/2014 to sales@atlassian.combut am still awaiting a resolution as to where payment is.

Most appreciative if you can help as licence subscription ends 12 June and payment was made beginning of April.

We still haven ‘t had a response from Atlassian to confirm the licence payment we sent has been received – this is despite emails to sales@atlassian.comor

I have also tried using their `contact us’ option on their website but nothing further than the standard contact reply.

1 answer

1 accepted

1 vote
Accepted answer

We are a community of end users, NOT Atlassian. You really MUST raise this with Atlassian directly. You've got the right email address to contact them (sales@), but keep trying.

You might also want to raise a p1 in their support desk for OnDemand.

Atlassian have now contacted us and a resolution is in progress.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published 10 hours ago in Confluence Cloud

Happy holidays from our team to yours!

Hi Community!  2018 was filled with changes for our team, both big and small, and we've taken a lot of time to both celebrate our wins and recognize areas of improvement. One thing that we're a...

88 views 0 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you