Payment problem - urgent please

Please can you confirm if you have received payment for the order AT-1948724.

I have sent the Western Union Business Solutions remittance confirmation that was made on 02/04/2014 to sales@atlassian.combut am still awaiting a resolution as to where payment is.

Most appreciative if you can help as licence subscription ends 12 June and payment was made beginning of April.

We still haven ‘t had a response from Atlassian to confirm the licence payment we sent has been received – this is despite emails to sales@atlassian.comor billing@atlassian.com.

I have also tried using their `contact us’ option on their website but nothing further than the standard contact reply.

1 answer

1 accepted

1 vote

We are a community of end users, NOT Atlassian. You really MUST raise this with Atlassian directly. You've got the right email address to contact them (sales@), but keep trying.

You might also want to raise a p1 in their support desk for OnDemand.

Atlassian have now contacted us and a resolution is in progress.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jul 10, 2018 in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

501 views 19 11
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you