It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Page Restrictions only detecting an old (deleted) user account

Recently an existing user had their account updated with a new email address.

When trying to add this user to a restricted page, it picks up the user - with the new email address, and you are able to add and apply the changes.

If you go back to the page restrictions it then shows the user as an "unknown user" with their old email address.


Note: The old email address has been completely deleted from the system.

1 answer

0 votes

Hello Candice,

Welcome to Atlassian Community. It's nice to meet you.

I noticed you raised the same question with our support team, and my colleague is now helping you. They've requested the following information from you:

Since the issue persist after changing the username, we suspect there might be an inconsistency in the user_mapping table in Confluence database.

To confirm the suspicion, please provide us with the output of following queries:

FROM cwd_user
WHERE user_name = '<USER_NAME>';
FROM user_mapping
WHERE username = '<USER_NAME>';

 Kindly replace <USER_NAME> with the affected username. You may need to run the query for both old and a new email address to identify the inconsistency.

In addition, can you kindly create and attach a full Support zip file for us to review the logs?

Please feel free to attach the results of that and the support zip to the ticket in support. 

When the issue is resolved, could you possibly reply here with the resolution so it can help others in the future?

Thank you.



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

What project did you transition or start on Confluence with the shift to remote work?

It’s been great to hear from fellow users over the last few weeks about the best tips and fun moments you’ve had working on Confluence since the transition to working remote. I’d love to keep the c...

109 views 3 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you