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Page History, not showing removed sections

In the example above, I have completely deleted the first paragraph (title included) and the last paragraph (title excluded). The page history is showing dots rather than the removed paragraph.  

I found out this is occurring quite regularly lately, which makes the use of history changes less trustful.

As anybody experienced the same? Is there a reason why this happen? Any help would be appreciated.

Thanks

image.png

2 answers

1 vote
Shannon Atlassian Team Mar 18, 2021

Hi Roberto,

I see you attempted to raise a ticket per @Fadoua's recommendation, but unfortunately, you need to be a product or site admin to submit a support ticket.

I'm happy to help you from this end. If we have to raise a bug ticket, I can help do that for you.

You mentioned that you're removing sections. I suspect you have text in a section, and you select the section and delete it, text and all. If you were to remove the text and leave the section, does the page history show the deleted text? I assume the problem only occurs if you delete the section and text in one action. Can you confirm that?

Thank you,

Shannon

Hi Shannon, thanks for your help It would be great if you could raise a bug ticket for me.

For sections, I mean a title and a paragraph in plain text, one single plain column layout. I am not sure when it occurs as this is not the first time this happens but in the provided example, it occurred when removing the last paragraph and keeping the title.

So this is how I get to the attached screenshot:

  • Create a page with some heading and paragraphs (e.g. 3 of them)
  • Publish it
  • Edit again and remove the first paragraph and last paragraph (leave the title on the last one)
  • Publish again
  • Compare history and notice that the last removed paragraph at the end will not show being deleted but shows only 3 dots.
1 vote
Fadoua Community Leader Mar 16, 2021

@Roberto Rossetti 

Please report it to Atlassian as this could be a glitch they are not aware of.

Click here then submit your support ticket.

Best,
Fadoua 

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