PNG files do not open

Karina Froesch October 14, 2024

 

Several PNG files are inserted in a Confluence page. The PNG files should actually be displayed in the body text, but they take ages to load and do not open in the end.

Pic 1.PNG

Pic 2.PNG

Does somebody knows what to do?

 

Thank U!

2 answers

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Humashankar VJ
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October 14, 2024

Hi @Karina Froesch 

This could be because of Browser Cache, File Size or Browser Extensions related issue.

Can you give a try from a different browser.

Below given is one of the similar issue and you can take a reference.

Images show "Preview unavailable" for no apparent ... (atlassian.com)

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

Karina Froesch October 14, 2024

Thank you @Humashankar VJ

I tried some other things, but nothing helped. I just can open the PNG File by copying the picadress and paste it in my browser.

LG Karina

Humashankar VJ
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October 14, 2024

Please resize the image to a smaller scale or upload a smaller file and try again

Karina Froesch October 14, 2024

@Humashankar VJ Thank you!!!! The resizing of the file (smaller scale) helped! Have an nice day!!! LG Karina

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0 votes
Sarp Egemen
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October 14, 2024

Hi @Karina Froesch 

This is not expected behavior. Can you click on the three dots in the top right corner of the page and then select "Attachments"? Do you see any attachments listed there? If not, you may have accidentally linked an image to the page instead of actually uploading it to Confluence.

Also, try disabling all extensions or using a different browser to see what happens.

Karina Froesch October 14, 2024

Hi @Sarp Egemen

thank you for your quick reply. If i click on the three dots this editing bar opens:

Pic 3.PNG

There is no Attachment list. Maybe because I am not the author of the text in which the PNG file is inserted. 

I already tried to open it with another browser or to clear the cache. It doesn´t help.

 

LG Karina

Barbara Szczesniak
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October 14, 2024

@Karina Froesch Welcome to the community!

@Sarp Egemen is not referring to the 3 dots in the image, but those at the top right of the page. The path to open the Attachments page is only available when viewing the page, not when editing the page (as shown below):

FileAttachments.png

Once you open the page, check to see if the image files you are expecting to see on the page are listed there—that they are actually attached to the page. 

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Sarp Egemen
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October 14, 2024

Thanks for the clarification, @Barbara Szczesniak ⭐️🙌🏻. Yes, indeed, I was referring to that one.

Karina Froesch October 14, 2024

Thank you @Barbara Szczesniak

:) Yes, the file I want to open in the page is listed in the Attachments. I already downloaded the files.

LG Karina

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