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PDF export - no special characters

Hey,

since we've migrated Confluence from on promise to Data center (AWS), we have a problem with special characters in our PDF Exports.

I've tried to upload the Verdana font (also tried OpenSans and other fonts) in the admin interface and I've also tried to modify the PDF style-sheet and set Verdana as font-family.

Version: Confluence 6.15.9 - Data center on AWS

Screenshot from the Adobe Acrobat Reader DC (after uploading Verdana to Confluence). As Encoding Identity-H is shown.

2020-02-05 16_45_55-Dokumenteigenschaften.png

Does anyone have a solution for this problem?

 

Thanks in advance and best regards,

Florian

2 answers

@Florian Probst 

Hi Florian

are the chars not shown as all or displayed as a questionmark?

Did you check on the the charset encoding end

https://confluence.atlassian.com/doc/troubleshooting-character-encodings-167194.html 

 

Cheers

Kurt

@Kurt Klinner 

Hey Kurt,

exactly we only see questions-marks instead of the character.

The database is UTF-8:

2020-02-06 10_30_32-ebcont-atlassian-asi-confluence-master.pngAlso the system is UTF-8:

2020-02-06 10_33_43-ebcont-atlassian-asi-confluence-master.png

But there are problems with the file name:2020-02-06 10_32_44-Character Encoding Test Results - Confluence.png

All encoding settings except one are UTF-8:

2020-02-06 11_29_11-View System Information - Confluence.png

I will try to restart confluence outside our business hours with

-Dsun.jnu.encoding=UTF-8

 

Thanks for your help.

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