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Our whole Confluence is down and we cannot update our billing details, I need help

This morning we saw this..


Screenshot 2020-11-16 at 07.47.55.png

We believe it is due to our card expiring, however none of the admins can access to update this, it is asking us to create a new account. We use both confluence and jira - right now it is stopping us being able to do work. 


Anyone know of a way to get a faster support resolution?

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Liam Green Community Leader Nov 16, 2020

Hi @Kirsty Power 

Welcome to the Community.

If you use the below link you can contact Atlassian directly - they're usually quite quick to help:

Hope that helps,

Regards, Liam

Thank you Liam, I have emailed them, still waiting for a response but it is causing us problems as a business now so will try emailing again.

Liam Green Community Leader Nov 16, 2020

Hi Kirsty.

My only other suggestion in the mean time, is to make sure your Site Admin, not just a project admin, is trying to log in.  If it is a Site Admin, make sure they clear their cache before trying to log in.

Thank you Liam, we have tried that too

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