Our whole Confluence is down and we cannot update our billing details, I need help

[Kirsty Power]

This morning we saw this..

We believe it is due to our card expiring, however none of the admins can access to update this, it is asking us to create a new account. We use both confluence and jira - right now it is stopping us being able to do work. 

Anyone know of a way to get a faster support resolution?

[Liam Green · Accepted solution]

Hi @Kirsty Power 

Welcome to the Community.

If you use the below link you can contact Atlassian directly - they're usually quite quick to help:

https://support.atlassian.com/contact/#/

Hope that helps,

Regards, Liam

[Kirsty Power]

Thank you Liam, I have emailed them, still waiting for a response but it is causing us problems as a business now so will try emailing again.

[Liam Green]

Hi Kirsty.

My only other suggestion in the mean time, is to make sure your Site Admin, not just a project admin, is trying to log in.  If it is a Site Admin, make sure they clear their cache before trying to log in.

[Kirsty Power]

Thank you Liam, we have tried that too