Our confluence instant goes down or becomes unavailable around 4PM - 5PM CST

Hi Team,

Our confluence application becomes unavailable (error Service unavailable or error 500).

We have faced the issue multiple time in last week which is impacting the business.

We restarted the confluence service to bring up the application.

We tried to find the root cause but no luck. Please consider the issues as priority and help us to resolve the issue.

We have attached the support log, let us know if you need any more information.

Please contact me @Vinod Honnalli (+91-9844086794) for any clarification.

Thanks in advance.


2 answers

0 votes

What does your log file say around the time it is becoming unavailable?  What is the server doing at that time?

Hey Vinod!

My first thought, since this occurs around the same time every day, is a backup process that's locking the DB.  I've definitely run into that before.

I did take a quick peek at your logs, and I am seeing quite a few deadlocks:

Troubleshooting Deadlocks

Also, it looks like you're running this instance on Windows.  Make sure that any anti-virus scanners are set to ignore the directories in this article:

Confluence - Impact of Antivirus Software

Good luck!


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Dec 18, 2018 in Confluence Cloud

Happy holidays from our team to yours!

Hi Community!  2018 was filled with changes for our team, both big and small, and we've taken a lot of time to both celebrate our wins and recognize areas of improvement. One thing that we're a...

473 views 3 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you