Ouch! We can't load the PDF error message

We have PDF loaded into pages. When a user goes to view that Page the PDF preview or image doesn't appear. The only thing you see is a message whihc states Ouch! We can't load the PDF.

1 answer

This widget could not be displayed.

Hi Michael,

Can you confirm if you encounter this issue with all PDFs or only certain ones? 

Which version of Confluence are you running?

Lastly, what browsers and versions have you been able to replicate this on?

Kind Regards,

Shannon

Thank you,

 

Yes happens on every PDF on every single page. When I original load the PDF everything appears fine and it thumb nail preview appears fine. Once we go back to it the thumbs nail preview doesn't show and you get that error if you click on it to view it. Happens on all 3 browsers. Chrome IE and Firefox 

Michael,

I assume all your browsers are on the most recent version available?

Please let me know what version of Confluence you are running.

Kind Regards,
Shannon

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

310 views 2 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you