Ouch! We can't load the PDF error message

We have one user who is unable to open a PDF in Confluence and is receiving an error message that says, "Ouch! We can't load the PDF." The user is using Internet Explorer and we have tested opening it with other accounts using internet explorer and other users are able to open the same attached PDFs. Is there a way to fix this error for our user?

2 answers

This widget could not be displayed.

Any solution to this problem?  All our users (including myself as admin) are not able to view PDF files in Jira. 

I can right click and open in a new window and then click open and Adobe on my local computer will open the file.  Users want to be able to just click once on the file and be able to view it. 

This widget could not be displayed.

I have this exact same problem for my account. I am the only one in our office that this is happening to so far. It happens all the time. If you need me to generate logs or files, please let me know.

I can clear my cache and it fixes the issue for a small amount of time. Sometimes a few minutes, sometimes a few hours.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 17, 2018 in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

626 views 8 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you