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Can we create online forms either in JIRA or Confluence?

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Ravi Sagar Community Leader May 02, 2021

Hi @Saloni Tayal 

There is a new feature in Jira Business projects where you can create forms with selected relevant fields from your project. This form will have its own url. Apart from that you can look at Jira Service Management, it comes with a customer portal where you can have request types (mapped to issue types) with fields of your choice. It depends on your use case, JSM is suitable when you want to deploy a service desk but it might work in your case if you want to capture the information using forms and then do something with it later.

I hope it helps.

Ravi

Thank you Ravi, this was useful. i will try and explore this. Does JSM come with an additional cost though?

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Ismael Jimoh Community Leader May 02, 2021

Hi @Saloni Tayal 

Can you clarify what you meant by online form by giving a sample usage?

JIRA offers issue collectors a form that can be added to a website where users can enter information which then creates an issue in Jira based on the fields you added to the form.

Another Option would be looking at Jira Service Management which provides your end users forms to submit requests.

Let us know what your end goal is and I’m sure someone could help here.

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