It seems that the basic macro are disabled in our on demand instance. However, the on demand documentation states the macro should be available: https://confluence.atlassian.com/display/AOD/Noformat+MacroIt there a way to enable them?
It sounds like a module in the Basic Macros add-on has failed to initialise correctly. If you are the administrator of your OnDemand instance, you can head to:
Select 'All add-ons' and expand 'Basic Macros'. noformat should be the fouth entry. If this does not allow you to enable, you will need to contact support.atlassian.com
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