Office Connector plugin fails to update automatically or manually

An in-house installation of Confluence is failing to update the Office Connector plug-in.  I tried to run a manual update and it again fails.

The audit log is not particularly helpful

Failed to install add-on plugin_6855462829751955981_OfficeConnector-3.1.4.1.jar

and other variations on the file name per failure.  Tried to disable, and to run it; re-enabled and run it. It is becoming an exercise in futility.  Not sure where to go with this matter. There is no specific specialty knowledge local, and I had one of our more technical backend people install it, but they have no special product knowledge either.

So directions of where I am next meant to look, or how to resolve would be appreciated. Thanks.

3 answers

Try to uninstall the user installed version of the plugin as per Manually Remove Malfunctioning Add-ons and try to update afterwards.

Thanks for the reply @Alejandro Conde Carrillo.

We were able to uninstall, though unable to get the plugin to manually or automatically install (same problem). Our tech guy will try a fresh installation/upgrade with the plugin absent and see if that is able to generate success.

What is the resolution on this?   We are having the same problem.

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