Is there a way for agents to see when another agent is actively working a ticket? Meaning there is some sort of message that appears at top stating "John is typing up a response..."
We are seeing agents respond to tickets at the same time causing duplicate comments from agents on one ticket.
This was asked yesterday, and it's worth a read of the full conversation, rather than me copying and pasting someone else's answers! See https://community.atlassian.com/t5/Jira-Core-questions/Responding-to-a-ticket/qaq-p/1625753
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