It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Notifications not working after upgrading to confluence 5.5.7

HI All

I upgraded my confluence to 5.5 today and after the upgrade the notifications have stopped working. Even sending a test email is not working.

This is the error i am getting

2015-08-20 04:57:20,076 ERROR [scheduler_Worker-1] [atlassian.core.task.AbstractErrorQueuedTaskQueue] handleException com.atlassian.mail.MailException: javax.mail.AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful

Can anyone please help>


2 answers

1 accepted

0 votes
Answer accepted

The problem was with the user not having permissions to send email as some one else (as in the from address). We got the permissions and that resolved our issue


1 vote
Nic Brough Community Leader Aug 20, 2015

Sounds like it can no longer connect to the email server.  Check the details (username password) on the mail server settings.

I checked its the same user password we were using on pre-upgraded version. I even used another user and still the same. Any more ideas Nic?

Nic Brough Community Leader Aug 20, 2015

Forget the settings on the pre-upgrade, did you set the correct user/password on the new one? Can you connect to the mail server from the Confluence server using a mail program or even telnet to check the credentials you have?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

Introducing Confluence Cloud and Jira Software Cloud Premium

Wherever you are in your team’s journey , our goal is to support your big ambitions. We’re a cloud-first company with the mission of unleashing the potential of every team, and to address the range ...

733 views 8 18
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you