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Not all the files I am uploading to a confluence site populate the file preview feature, why?

Adriana Nunez
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March 29, 2024

I have uploaded a couple excel sheets and not all populate a preview of the documents, why is that? For further context, all excel sheets are compatible for this feature (XLSX).

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Melo
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March 30, 2024

Hi @Adriana Nunez. Welcome to the community!

This one is a bit tricky. I would check for patterns, like files that are more complex or have a bigger file size. Unsupported Content: If the Excel file contains content that Confluence's preview feature doesn't support (e.g., particular embedded objects), it might fail to generate a preview.  If you cannot resolve the issue, consider contacting Atlassian Support. Please provide them with details about the issue, including the Confluence version, file examples, and any error messages or logs.

I hope that helps.

Cheers,

Melo

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