Not able to login

LDAP user's cant login

 

The following error(s) occurred:

 

  • Sorry, an error occurred trying to log you in. Please try again.

2 answers

This widget could not be displayed.

You'll need to read the logs to find out what is going on

This widget could not be displayed.
Ann Worley Atlassian Team Sep 18, 2017

As Nic suggested, please do check the logs at:

  • <confluence_install>/logs/ (anything recent in this directory
  • <confluence_home>/logs/atlassian-confluence.log
    Note: The <confluence_home> directory is the path defined in the following file: <confluence_install>/confluence/WEB-INF/classes/confluence-init.properties

Look for synchronization errors and errors that say the external directory is not available. There should be a reason for the failed sync or unavailable directory in the related stack trace.

BTW-The logs spell synchronize with an s where we would use a z: synchronise.

I always forget that the logs are in English rather than American English!

Ann Worley Atlassian Team Sep 18, 2017

The logs are from a land down under. ;)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

207 views 2 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you