Non-profit license on hosted server

We are a non-profit organization that uses a shared web hosting service (not a dedicated server).  Are we eligible to apply for an Atlassian non-profit licence?

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Quite possibly - the non-profit licences work on anything you can run Atlassian software on.  What matters is the nature of your work.

Head over to https://www.atlassian.com/software/views/community-license-request to check the conditions and start to apply.

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