No plugin found with key: com.adaptavist.confluence.enterpriseNotifications

Hi,

following error messages related to "Enterprise Notifications"  plugin appears in atlassian-confluence.log log file:

 

2015-06-16 08:59:11,905 ERROR [http-bio-8443-exec-87] [plugin.licensing.internal.PluginLicenseServiceImpl] getPluginLicensing No plugin found with key: com.adaptavist.confluence.enterpriseNotifications
-- url: /pages/doeditpage.action | page: 27230320 | userName: mpetrik | referer: https://confluence.profinit.eu/pages/editpage.action?pageId=27230320 | action: doeditpage
2015-06-16 08:59:11,907 WARN [http-bio-8443-exec-87] [plugin.licensing.internal.PluginLicenseServiceImpl] isLicensed Plugin com.adaptavist.confluence.enterpriseNotifications has no license
-- url: /pages/doeditpage.action | page: 27230320 | userName: mpetrik | referer: https://confluence.profinit.eu/pages/editpage.action?pageId=27230320 | action: doeditpage

"Enterprise Notifications"  plugin is licenced properly.

Could you please help us to find and resolve the root cause if this issue?

 

Regards,

Karel

1 answer

1 accepted

Hi @Pavel Kosina

Hope this finds you well.

Can you please check to ensure you have the latest version of Atlassian UPM. We previously had customer reporting issues with  Enterprise Notifications plugin if you had lower versions 2.18 of UPM.

However, if this doesn't resolve your issue please consider creating a support ticket with us so that we can investigate and help you resolve the issue.

Support requests are logged via our contact form in our website. Please be sure to set enquiry type to “Support services & Plugins”. Please provide the following information:

  • the version of Confluence  you are using,
  • the add-on name and version you are using,
  • all information regarding the issue you are facing including log files, steps to reproduce, screenshots, storage format etc. "

If you have any other queries, please do not hesitate to contact us.

Best Regards,

Supraja Thota  | QA Analyst | Adaptavist.com Ltd.
1st Floor, 35 - 39 Old Street, London, EC1V 9HX
Registered in England and Wales #5456785 | VAT Reg. GB 872 1217 39

Hi @Supraja Thota [Adaptavist] UPM version is 2.18.5. so I have logged service request via your contact form. Thank you!

We've recently hit the same error, with the Adaptavist Content Formatting Macros plugin (4.2.8), and we have UPM version 2.20.5.

Our licensing is current on both.

I was unable to find a service request or any other information on this issue and if/how it was resolved.

Any additional input anyone can provide would be greatly appreciated.

2016-04-12 08:53:35,385 ERROR [ajp-bio-8009-exec-54] [plugin.licensing.internal.PluginLicenseServiceImpl] getPluginLicensing No plugin found with key: com.adaptavist.confluence.contentFormattingMacros
 -- referer: http://dstconnect.dstcorp.net/display/SO/Service+Operations+Reporting | url: /display/SO/Enterprise+Services+Weekly+Operations+Review | userName: anonymous | action: viewpage | page: 198248516
2016-04-12 08:53:35,386 WARN [ajp-bio-8009-exec-54] [plugin.licensing.internal.PluginLicenseServiceImpl] isLicensed Plugin com.adaptavist.confluence.contentFormattingMacros has no license
 -- referer: http://dstconnect.dstcorp.net/display/SO/Service+Operations+Reporting | url: /display/SO/Enterprise+Services+Weekly+Operations+Review | userName: anonymous | action: viewpage | page: 198248516

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