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No page can be edited after importing

Pavel Riško _AI_ February 14, 2024

From one instance of Confluence I made an XML export of one space. I imported the result into another Salesforce instance. The import went smoothly. Unfortunately, I can't edit any page.
Previously, I had the option to revoke permissions.
Now in Space settings I can only see this:

Screenshot 2024-02-14 at 22.39.16.png

I can see this if the space was publicly accessible.
If it wasn't, the space is not visible in the list. When I change the URL, this message shows up:

Screenshot 2024-02-14 at 22.43.35.png

1 answer

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Kristian Klima
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February 14, 2024

@Pavel Riško _AI_ welcome here,

I presume you're imported the XML export into Confluence, not Salesforce ;)

Confluence Free does not support permission settings as Standard and Premium versions do and you can't make a space anonymous (there are tools that can make a website out of your Confluence content such as Scroll Viewport).

However, you can still manage users in the Admin section so I suggest you, or someone with admin rights, check if what's your status.

Pavel Riško _AI_ February 15, 2024

@Kristian Klima you are right, I imported it into Confluence not into Salesforce 😃

My goal is not to manage access rights to space for individual users. I only want to make the space available to all users of our instance. And I used to be able to do that in the free version 😢
It seems that within one of the last updates this option disappeared.
For Confluence, I am in the admin role, so there shouldn't be a problem there.

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Kristian Klima
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February 15, 2024

@Pavel Riško _AI_ 

Did you try this? 

Open up a space to all users

After you switch to the Free plan, any permissions you’ve set on a space will remain in place. If needed, you can open up the space to all users. This will let anyone with access to your Confluence instance view the space, add pages to it, and more.

You won’t be able to undo this action. If you need to reset the space permissions, you’ll have to go back to one of our paid plans.

  1. Go to the space in Confluence Cloud.

  2. Select Space settings from the sidebar.  

  3. Select General from the Space permissions card.

  4. In the Upgrade for space permissions box, select Grant all users permissions for this space.

  5. Select Grant permissions. 

Pavel Riško _AI_ February 15, 2024

@Kristian Klima

Thank you very much for the suggestion. But it doesn't work too 😢

This is how it worked some time ago.

This is how it works today:Screenshot 2024-02-15 at 18.14.46.png

Screenshot 2024-02-15 at 18.16.24.png

And this is what it looks like for the space I imported a few months ago:

Screenshot 2024-02-15 at 18.18.31.png

I have a feeling this is a bug on the Atlassian side. Because this is how it works in the Standard version as well.

Pavel Riško _AI_ February 26, 2024

Here are the instructions that Sanchita sent me. It is not applicable for the Free version.

The steps

As a site-admin, you are able to remove or add yourself (or even other users) to a restricted page without having to impersonate the user who has access to the page. For that, you must:

  1. Have Admin permission in the space
  2. Have the Restrictions permissions in the space as well

To recover space admin permissions:

  1. Go to the Space Permissions page
  2. On the 'Filter By Key' field, enter the space key and hit Filter
  3. Right next to the space name, click on the Recover permissions button
  4. After that, you should be able to assign (and revoke) any space permissions by hitting the Manage permissions button

💡 We have more details about space permissions in this article and about assigning space permissions here. 

Now, this is the part that you came here for — recovering access to a restricted page by removing its restrictions:

  1. Go to Space Settings > Manage Content > Restricted Pages
  2. There you will find all the pages in that space that contain any kind of restriction applied to them, so you must find the page you want and click over the padlock icon 
  3. You might be redirected to a No Permission page
    If so, you just have to go back to the Restricted Pages list and click on the remnant padlock icon
  4. Repeat this until all these restrictions are gone
    ✅ Once you're done removing the restrictions for the page, you should be able to access it.
    If you need to keep a page private after recovering access to it, you can just add page restrictions again — ℹ️ for further reference, you can check the article: Confluence Cloud: Add or Remove Page Restrictions.

💡 These instructions work only for regular spaces and you can change the permissions for all the pages as you wish by following them 🙂

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