Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

No connection to marketplace from a just new cloud version

I create yesterday a fresh new cloud confluence and want to test an app from the marketplace. But I get an error message every time when I press "Manage App" to install the app. 

I tried also to go over the marketplace and request it by myself and authorised it etc. but every time the result is the same:


"The Atlassian Marketplace server is not reachable. To avoid problems when loading this page, your system administrator can disable the connection to the Marketplace server. Click here for more information."

"An unexpected error occurred."

"An unexpected error occurred."
As I said - I changed nothing it is a fresh installation of the free cloud version.

1 answer

0 votes

Hi @MS and welcome to the community,

It can be a problem to the overall connection to the marketplace for certain instances (but I can't see any problem reported currently). Is this problem still occur? If you try installing another app, or if you try from a different browser, is this still happening?  

Hi Alex,

thanks for the quick reply. I still have the problem, also with other apps. First I thought it must be something generic, but I didn't find any post/news about it.

- Mirko

@MS I'll see if I can find anyone from Atlassian to confirm or not a problem with the marketplace and/or help you get through this.

Like MS likes this

Many thanks!

Shannon S Atlassian Team Jan 19, 2023

Hi @MS

Thanks for reaching out to Atlassian Community! I created a support ticket on your behalf.

We'll follow up with you shortly via email.

Shannon | Atlassian Community Support

Suggest an answer

Log in or Sign up to answer
Site Admin

Atlassian Community Events