No Login to Confluence with JIRA as user-directory - not even as local admin!

I set up Confluence to use JIRA for authentification and it worked for a few days. As a user wasn't synced after i changed his username, i used the "test"-Option for the user-directory in confluence and since that moment NO user can login into confluence anymore - no JIRA-User, no local-confluence-user - NOBODY!

So I can't access the confluence-webinterface at all - only console-access is possible.

Any login attempts are refused. Log says "login login : 'thomas' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie."

Any ideas how to gain access (as an admin)? Without loosing all my pages?

Thanks  in advance

Thomas

2 answers

1 accepted

2 votes

Hi Thomas,

Can Confluence admin login to Confluence ? Only user with "Can use" permission are able to log in to Confluence. What you can check is, login Confluence as a Confluence administrator, verify if the user from JIRA is being assign to a group, and check if the group had being assigned with "can use" permission in Global permission page.

If you cannot login as a Confluence admin, you can regain your access by following the guide below, to reset the password back to default (admin) in database :

https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html

Regards,

Jonathan

 

Thanks for the link - that did the job as absolutely no user was able to login. I'm back in the system now. Greetings from Germany Thomas

awesome ! glad it helps. smile

Check wether users are members of group "confluence users".

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

368 views 20 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you