It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

New ticket to be generated for mails sent on closed tickets

Hi Team,

We are coming across many tickets where users are writing to help.Ci (its a email handler) with the ticket number or subject belonging to a ticket, which is in closed status.

We do not get visibility of these mails, and they lead to escalations.

Is it possible to generate a new ticket for these cases and also provide the reference of the closed ticket??


1 answer

@Jack  - Could you please help me on my requirement?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

Lessons and Learnings: Six Months of Working Remote [Discussion]

Hey there, folks! For most of us, the past six months- yes, you read that right- have been a journey. More people than ever before have pivoted to working remotely, and navigating being on-scre...

8,465 views 6 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you