We are coming across many tickets where users are writing to help.Ci (its a email handler) with the ticket number or subject belonging to a ticket, which is in closed status.
We do not get visibility of these mails, and they lead to escalations.
Is it possible to generate a new ticket for these cases and also provide the reference of the closed ticket??
Hey there, folks! For most of us, the past six months- yes, you read that right- have been a journey. More people than ever before have pivoted to working remotely, and navigating being on-scre...
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