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Hello,
I have created new account by added it manually and tick on the box 'Email a link to user to set their password'. Unfortunetely, the new users seem not received the link on their email.
Do you know what is exactly the reason why they didnt get the invitation mail?
Regards,
Harman.
Hey Harman,
Is your email server configured? If not, take a look at this doc.
https://confluence.atlassian.com/display/DOC/Configuring+a+Server+for+Outgoing+Mail
If you already have an email server configured, take a look at this document to troubleshoot.
https://confluence.atlassian.com/display/CONFKB/User+appears+not+to+receive+any+mail+notification
If you are using OnDemand instance, you can also raise a support ticket at https://support.atlassian.com
Cheers
Bhushan
Hi Harman,
You can raise a support ticket with Atlassian if you are facing issues with email notifications on OnDemand instances at https://support.atlassian.com
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