New Users not receive the Invitation's mail for the password setup.


I have created new account by added it manually and tick on the box 'Email a link to user to set their password'. Unfortunetely, the new users seem not received the link on their email.

Do you know what is exactly the reason why they didnt get the invitation mail?



2 answers

Hey Harman,

Is your email server configured? If not, take a look at this doc.

If you already have an email server configured, take a look at this document to troubleshoot.

If you are using OnDemand instance, you can also raise a support ticket at



Hi Buhsan.

Thanks for the reply.

By the way, I couldnt find and located the 'Mail Servers' under the General Configuration windows.




Are you using Confluence OnDemand or Download?

I am using Confluence OnDemand.

Hi Harman,

You can raise a support ticket with Atlassian if you are facing issues with email notifications on OnDemand instances at

I am using Confluence OnDemand.

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