New Users not receive the Invitation's mail for the password setup.

Hello,

I have created new account by added it manually and tick on the box 'Email a link to user to set their password'. Unfortunetely, the new users seem not received the link on their email.

Do you know what is exactly the reason why they didnt get the invitation mail?

Regards,

Harman.

2 answers

Hey Harman,

Is your email server configured? If not, take a look at this doc.

https://confluence.atlassian.com/display/DOC/Configuring+a+Server+for+Outgoing+Mail

If you already have an email server configured, take a look at this document to troubleshoot.

https://confluence.atlassian.com/display/CONFKB/User+appears+not+to+receive+any+mail+notification

If you are using OnDemand instance, you can also raise a support ticket at https://support.atlassian.com

Cheers

Bhushan

Hi Buhsan.

Thanks for the reply.

By the way, I couldnt find and located the 'Mail Servers' under the General Configuration windows.

Strange!

Regards,

Harman

Are you using Confluence OnDemand or Download?

I am using Confluence OnDemand.

Hi Harman,

You can raise a support ticket with Atlassian if you are facing issues with email notifications on OnDemand instances at https://support.atlassian.com

I am using Confluence OnDemand.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Asked May 24, 2018 in Confluence

What are the resources that you use to learn more about Atlassian Products?

I am gathering information about resources available for Atlassian product knowledge transferring for a presentation in our local Atlassian User Group. I want to group them in four categories From ...

603 views 18 16
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you