When I grant a user access to Confluence, they do not immediately show up in the People Directory. I have to click on an existing user which will give me this link for example:
And then I have to update the link with the new user's name:
It is only once I've navigated to his/her profile page that they will show up in the People Directory.
NOTE: The user also does not show up in the autocomplete when attempting to assign a task (until after I perform the above mentioned steps)
Based in our scenario, I believe that the index is the problem there. Basically people directory rely on Confluence's index that way it won't store everything in the database. Since you're running OnDemand, you won't be able to do the following steps, so I'd suggest you to raise a ticket in our support channel that way our team can perform a rebuild of the content index from scratch.
This should do the trick.
More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs