We're using designated LDAP to manage our users in Confluence (server) and the new user email that goes out is causing a ton of unnecessary support issues. The email says "click here to change your password" but when users click on that link, it takes them to a error page (since you can't do that with LDAP). I want to change the contents of the email to say "use your system username and password". I put in a support ticket and Atlassian replied, "here's the issue you need to vote on to fix that." So I'm asking here if anyone has figured out how to fix this. I'm assuming there's an email template somewhere I could hack but I don't know where to start looking.
Your Atlassian support engineer was probably uncomfortable pointing you to an unsupported customization, but we have no such constraints here on the Community forum.
To hack the email template requires Soy template skills. This page has a link out to the developer docs if you need them and also has the path to your email template .jar file: Customizing Email Templates
While I lack the dev chops to be of much help, this forum is packed with developers and other experts, so please post any questions back here so we can work together on any issues you run into.
Hi my Community friends! For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs