Multimedia macro doesn't play

I've made an mp4 file an attachment on a page and added the multimedia macro to the page. The video appears but won't play. I've tried both Windows 7 and Ubuntu OSes and Chrome, Firefox, and IE web browsers but nothing works. Chrome on Windows 7 will play the sound but not the picture. Any ideas?


1 answer

Hi James,

Please check if you have Quicktime plugin up and running.

Also, make a test with small videos (like 1 minute length) and with different sizes (resizing).

Kind Regards

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Published 8 hours ago in Confluence

Think you know shares vs. @mentions in Confluence? Take this collab quiz.

To anyone who doubts that Atlassians are a little too obsessed with collaboration, and tools related thereto, let me describe a recent discussion we had (which took place on our internal Confluence, ...

85 views 2 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you