More details knowledge base report

Ronald Jakobs February 28, 2019

How can you get more information about the article usage on the knowledge base?  At this moment there is a basic report, but you cannot click to get more specific information.  

For example:  which pages are most viewed and by who?

 

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Diego
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 5, 2019

Hello there Ronald! Thanks for sharing your needs.

Maybe Confluence statistics can help you out a little bit:

How do I get more statistics from Confluence?

Further, you should be able to grab more detailed statistics directly from the database in Jira:

Locating Jira Service Desk's Knowledge Base search statistics through the database

While the date is not readily available, reaching to the database should provide you with that. Just be careful when touching your database. Sending SELECT queries should be no problem. However, if you plan in changing something, always backup before anything. Also make sure that your instance is down.

Let us know your thoughts Ronald.

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