Mockups don't display after Confluence upgrade to 5.3.4 and Balsamiq from 2.2.10 to 2.2.25

We're in the process of upgrading Confluence from 3.5.16 to 5.3.4. In the process, we have upgraded Balsamiq mockups from 2.2.10 to 2.2.25. 

When I view pages that contain mockups (on my Mac, using Chrome) I see a big smiling Balsamiq logo in the place where I should see my mockup. A colleague, Chrome on a PC, sees nothing - no logo, no error, no mockup. When either of us edit pages that include mockups, the mockups magically appear. However, when we try to edit the mockup, the mockup is not visible in the mockup editor.  

I am able to create new mockups which display just fine in all views.

What did I do wrong during the upgrade process? Our upgrade path is 3.5.16 -> 5.0.3 -> 5.3.4. I don't believe I upgraded Balsamiq to 2.2.25 until after we had moved up to 5.3.4, but I'm not entirely sure. I have uninstalled and reinstalled the plugin but there was no change. All of this is occurring on a test server.

Thanks for your help!

Teresa

 

1 answer

I have solved my issue. I rolled back my Confluence upgrade to 5.0.3 with all my plugins turned off. I didn't upgrade Balsamiq mockups past 2.2.10. Then I upgrade to 5.3.4, then upgraded Balsamiq to 2.2.25 and re-enabled the plugin. Everything works as it should.

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