Missing "workbox" icon in Atlassian OnDemand


I have just noticed that our workbox icon has gone AWOL. Instead of the usual stylized tray, a blank space is shown. This was not the case a week ago or so. It is not obvious what has changed to make it disappear (unfortunately, it is not obvious WHEN this occurred either)

I have followed the instructions at https://confluence.atlassian.com/x/Vgb7EQabout activating the WorkBox but I don't even have the " In-app Notifications" in the configuration menu.

What can I do?

Best regards,

-- David

1 answer

1 accepted

0 votes
Accepted answer
Mauro Badii Atlassian Team Jul 22, 2014

Hi David,

That guide is not for Cloud (OnDemand) products so some actions can't be performed.

I suggest creating a support request at support.atlassian.com so we can take a close look at the instance and find out if the plugins that provide the Workbox functionality are working correctly.


Ok, will do. Thanks.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Feb 06, 2019 in Confluence

Try out the new editing experience

Hi team, I’m Avinoam, a product manager on Confluence Cloud, and today I’m really excited to let the Community know that all customers can now try out the new editing experience and see some of the ...

1,015 views 51 8
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you