We have imported an OD dump of Confluence, and It seems fine - but the Users and Groups Management are gone, both for SYSADMIN and other logins.
The /admin/users/browseusers.action works fine....
I have tried to import in a OD and in the latest Confluence, same issue
This is caused by a black feature enabled for OD.
Try the resolution in this link: https://confluence.atlassian.com/pages/viewpage.action?pageId=653951453
EDIT: Same resolution, but this link applies better to your problem: https://confluence.atlassian.com/display/CONFKB/User+and+Group+Management+Links+Disappear+From+Admin+Panel+After+Upgrade+or+Migration+to+5.6.X
I believe that something is wrong with the OD dump. As far as I know, the users and groups should be on the database. can you confirm this by running a SQL query in the database?
select * from cwd_user; select * from cwd_group;
Confirm if there are rows in those tables above and if they are missing, I suggest to request another backup from the cloud team.
The import and OD dump seems fine otherwise, it just the missing menu items. We can add and change users via /admin/users/browseusers.action - so all user and groups are intact etc...
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