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Migrating Users

Hi all.  I shall try this question again, in case my response got missed. 


I am trying to migrate an on-prem 5.7 instance, to the Cloud.   As my instance was old, I first exported all of my spaces to zip files.  I then shut down that instance, and spun up an intermediate 6.15.10 instance on a laptop.   I imported the first (and largest) of my spaces onto that laptop, exported it again, and then imported it into the Cloud instance. 


This went well, but when I looked at the space on the Cloud, I could see that all of the pages were listed as having been edited by a user who had since been deleted.   And if I look at a page (for example, our pets' vaccination record), there is no 'edit' button anywhere that I can see.  


So I tried again.  I deleted the space from the laptop, and from the Cloud.  I then went to the laptop instance, and created two users (since that's all I need) with the same e-mail address, same password.  I then did the same on the Cloud instance.  Again, I took the zip file, imported it to the laptop, exported it from there, and re-imported it to the Cloud.


Same result.  I cannot edit any of the pages, and the users are listed as being 'deleted'.


Is there some way I can get all of my data, all of my users (well - 'both' of my users) from the old 5.7 instance, via the 6.15.10 instance, and onto the Cloud? 


Thank you. 

1 answer

Hi @voyagesdedavid ,

my suggestion is to use Cloud Migration Assistant 

When to use the Confluence Cloud Migration Assistant

Use the Confluence Cloud Migration Assistant when:

  • you want to move users or data from Confluence Server or Data Center to Confluence Cloud

  • you want to assess your apps before moving from Confluence Server or Data Center to Confluence Cloud

  • you want to run a test or trial migration from Confluence Server or Data Center to Confluence Cloud

  • the Atlassian Support team has recommended using the app


Hope this helps,


Thank you.  What does one do when one's original instance is < 5.10, however?

My suggestion is to ugrade your server instance first to a new version.

Is it possible to go from Confluence 5.7 to Confluence 6.x without significant changes to the backend DB (which is currently MySQL 5.7)?  

Based on the following doc , you could upgrade directly form 5.0 to 7.0. It means that you can upgrade from 5.0 to any 6.x versions.

Interesting.  I was under the impression that from 5.x to 7 was not possible, because the higher versions do not use the same database backend.  I will power up my old instance and do this now.  

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