Mentions don't show well in MS Outlook


We have one colleague who get mentions in Confluence like this. What is wrong and where? 

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They've not got access to JIRA, so outlook can't fetch everything referred to in the email.  May need whitelisting in the outlook settngs

That's not true, he has access. I'll have a look into the whitelist

Ok, could you also check what happens when other users get similar emails? (Sorry, that sounds obvious, but I want to be sure that the problem is in his settings somewhere and not with what Confluence is sending. What we're looking for is the difference between a working email and a non-working one, and a comparison might help us. In other words - does the same email work for you? Might also be interesting to see what you get if he forwards you the actual email, rather than a screen shot)

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