Mention appears 2 times the same user


When I use @mention, sometimes users appears 2 time.


I check the user profile, it's the same person (it's me ;) in the example)

How to fix this bug?


2 answers

1 accepted

1 vote

Hi there!

Usually this happens due to index problems. Try to reindex the confluence instance and if that doesn't help, a reindex from scratch might help to fix the problem.




Just checking if my answer helped to fix the problem. Let me know about it.


Hi Rodrigo,

I confirm, I reindexed confluence from scratch and users appears one time.

But, I have a little, now I have some pages with ghost user as creator.

On page it appears as "created by 12324156468768768eeeaaaaaxxxfffffff"


Hi Cedric,

Glad that my answer could help fixing the first problem. Now for the second problem I recommend to open a new question here so it will get attention of the community and they might know what could be causing this issue :)



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

372 views 20 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you