Manage account

[Albert Adu Gyamfi]

Hi, we are trying to set up SSO for out tenant. We have enabled Atlassian Guard. We have verified our domain but if we try to set up the sso it says we have to use manage account. I checked the manage account there are no users in the manage account. But we have users already under our organization. I went to domains to claim account, it shows we have 297 under all account, 0 under Manage account. I clicked on actions to claim account, it says we don't have any account to claim. This has made it impossible for us to set up our SSO.

How do we claim the account so that I can move the users to the manage account.

Thank you

[Shawn Doyle - ReleaseTEAM]

This should be able to walk you thru how to verify your domain so that you can claim it.  

https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/

Let us know if you already followed these instructions, and we can see if we can help get you unstuck.