Since my upgrade to 6.15.3 in the global templates, none of the macros have information in their title bars. What I see is the macros without any information attached to them.
Hello Azwandi! Nice to see you. :)
Thank you so much for sharing that with us.
@Think Technologies Group, this is another possibility for the cause of your issue. Let us know once you've had a look if you're able to determine which one affects you, and let us know if you have any trouble.
Thank you for clarifying this with a screenshot. I'm not able to replicate this on my own instance.
Thank you for your help!
Thank you for verifying.
I have a few more suggestions and questions.
I have tons of add-ons, but aren't they automatically disabled in safe mode? Here's a list:
Service Rocket Reporting
Gliffy Diagrams for confluence
Table Filer and Charts for Confluence
GoEdit Client Editions
GoEdit for Confluence
Linking for Confluence
Reporting COnnector for SQL Databases
ServiceRocket Utility Library
I just did it again to be safe and a standard macro called "Section" shows up without the title bar filled out.
Yes, it should disable all add-ons, but occasionally you might need to check to make sure they were properly disabled.
I'm still not able to replicate this; it's a very odd case.
I reviewed your notes and I see that you have only ever referred to this problem within the global templates.
Does this mean, if you check existing pages that you have created, the macros all show titles? It's only on your template pages?
Are you able to replicate this with a staging instance of Confluence?
Could you show me an example of a page that has this problem which contains no 3rd party macros or customizations?
I double checked and all plugins were disabled in safe mode. As for macros on regular pages, I haven't found any issues, just in the global templates. I just tested a space template and it definitely does it there as well!
Test space template after putting a section macro and hitting save and then going back to edit the template:
Test space template after putting a section macro and hitting save and then going back to edit the template and then hitting edit on the macro and save again (this makes the title for that single macro show up)
Thank you for sharing that information. I'm still not able to replicate this myself, but I believe it's possible you could be running into this bug:
In this case, the problem is only with certain macros. I'd like to test if this is what is affecting you.
Could you give that a try and let me know what you find out?
Something is preventing you from connecting, but I can't say for sure what that is. At this point, since you seem to be possibly having some connection issues, maybe related to synchrony, and you mentioned a data center in the past, you might want to raise this as a ticket in our Support Portal.
You can then share with them this thread so they can follow what was done so far. If you have any trouble, let me know, and I can go ahead and raise a ticket for you.
When i got to the support portal, it tells me to open a ticket here. Also, as for the above, I dont allow http connections to the confluence server, so it's definitely no mystery why those are getting blocked. I guess the real mystery is why the http requests started happening all of a sudden when I've been using solely https since the beginning?
Hello @Think Technologies Group,
I've created a support ticket for you now, so please check your email for that information.
It will help if you can attach a Support Zip to that ticket, as well as a copy of your recorded HAR file.
Once the issue is resolved, please feel free to update this thread with the resolution
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