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Macro Browser will not open on new install

Justin Brant Dec 05, 2017

I did a clean install today on linux and I cannot launch the macro browser when adding macros in. 

1 answer

0 votes
Shannon Spaniol Atlassian Team Dec 06, 2017

Hi Justin,

Could you Clear your Plugins Cache and let me know if that solves your issue? A corrupted plugin cache often is the cause of this issue.

If not, please feel free to tail your atlassian-confluence.log when you attempt to pull up the macro browser and let us know what error messages you're seeing.

Regards,

Shannon

Justin Brant Dec 12, 2017
 -- url: /display/TI/Making+a+template | traceId: 2a780499784ab1f5 | referer: http://publicIP:8090/display/TI/Projects+in+motion
2017-12-12 15:05:24,327 WARN [http-nio-8090-exec-8] [atlassian.confluence.event.MonitorableCallerRunsPolicy] rejectedExecution Queue Overflow happened: Runnable: [Invoker: com.atlassian.confluence.event.ConfluenceListenerHandlersConfiguration$TimingListenerHandler$1$1@5ea32f4e; Event: HttpRequestStatsEvent{requestCorrelationId=2a780499784ab1f5, url=display.TI.%, key=Optional[confluence.page.view], reqTime=534, reqStartTime=1513109123779, dbReqTimesInMicros=, dbReqFinishTimes=, requestUserTime=340, requestCpuTime=339, requestGCDuration=0, requestGCCount=0, timingEventKeys=viewPageRenderingStarted,viewPageRenderingFinished,viewPageTemplateStart,viewPageTemplateBodyStart,viewPageTemplateBodyFinished,pageDecoratorStart,pageDecoratorContentNavigationStart,pageDecoratorContentNavigationFinished,pageDecoratorInfoPanelStart,pageDecoratorInfoPanelFinished,pageDecoratorSidebarStart,pageDecoratorSidebarFinished,pageDecoratorContentStart,commentsDecoratorStart,commentsDecoratorFinished,pageDecoratorContentFinished,pageDecoratorFinished,viewPageTemplateFinished,sitemeshDecoratorApplyStarted,mainDecoratorStart,confluenceResourceTagsStart,confluenceResourceTagsEnd,mainDecoratorBodyStart,commonsHeaderStart,commonsHeaderFinished,mainDecoratorContentDivStart,mainDecoratorContentDivFinished,mainDecoratorFinished,sitemeshDecoratorApplyFinished,serverRenderEnd, timingEventMillis=13,83,84,85,85,86,103,121,121,121,121,159,159,179,190,190,251,251,278,280,333,420,421,425,501,502,509,516,516,534}]; Executor: [java.util.concurrent.ThreadPoolExecutor@5a6c8e36[Running, pool size = 1, active threads = 1, queued tasks = 192, completed tasks = 243]]

 Here is what I got. 

Shannon Spaniol Atlassian Team Dec 14, 2017

Hi Justin,

You can confirm you cleared your plugins cache completely and the issue persists?

The line you sent doesn't appear to be an error message, but a warning. Do you happen to see any other lines in your logs that mention any errors or what might be causing the problem?

Regards,

Shannon

Justin Brant Dec 14, 2017

Not that I have seen but to be honest I am not well versed in troubleshooting of this nature. I did clear the plug-in cache and all the files above in the article. 

Shannon Spaniol Atlassian Team Dec 14, 2017

Alright, Justin.

What I'll do now is create a support ticket for you so we can have a look at your full support zip.

Please stay tuned for my email.

Regards,

Shannon

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