Live search macro problem

[Todd Milbourn]

Hello, 

I help support our team's use of Confluence and we're encountering an issue with the live search macro. Several of our users are reporting that the search is no longer able to turn up any matches. This is odd because other search bars we have available continue to work. I've had them log out and log back in. I've also removed the existing live search macro, replaced it with a fresh one and updated the page. That still didn't work. 

Do you have any suggestions for next steps?

I've included screenshots for reference. Thank you! 

[Valerie Knapp · Accepted solution]

Hi @Todd Milbourn , thanks for your question.

There is currently an active incident impacting Confluence in the cloud. Please see here the message https://confluence.status.atlassian.com/ 

Please track the resolution of this incident and see if that resolves the problem. 

I hope this helps you. 

Cheers

[Todd Milbourn]

Thank you, Valerie! This is super helpful and much appreciated 

[Todd Milbourn]

Hi @Valerie Knapp

The search function started working again for me personally last night around 2 p.m. PT. However, we still have colleagues who are unable to access search results. 

Do you know why it might be affecting some of our users but not others?