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Live search - labels not being recognized

Robson, Stephanie
Robson, Stephanie Dec 13, 2022

Hello, Would anyone be able to help me with this question, I've posted here Live Search Not recognizing label (atlassian.com) ? I would greatly appreciate it!  am not sure how to get more visibility on it.  I can't figure this out and it is severely impacting ,my group's use of the search feature. I have detailed explanation in link above. Thank you! 

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Sandy Johnson
Sandy Johnson Dec 15, 2022

Hi Stephanie

 

I've had issues with labels in years past and I seem to remember that reindexing the data fixed the issue. My memory could be faulty on this, so it is not a guarantee.

 

Sandy

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Jack Brickey
Jack Brickey Community Leader Dec 16, 2022

@Sandy Johnson , but this is cloud where re-indexing is automatic.

@Robson, Stephanie , I responded in the other thread with different challenges. It might be worth opening a support ticket. I am interested in the solution so if you get an answer please add to post(s).

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Robson, Stephanie
Robson, Stephanie Dec 16, 2022 • edited

@Jack Brickey  Hi Jack, I will happily open a ticket if you can help point me where I fill in a form? Do I need Jira to do that? If so, I'm out of luck, I do not use Jira (sorry, a complete newbie and sort of thrown into it). 

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