Link to Confluence Page fails due to permissions

I am trying to provide the customers in Jira service desk a direct link to the main page in confluence.

When the customer clicks on it, it takes the user to the Atlasssian login page. 

However, when the customer searches for something in the search bar - the resulting page can be accessed.

Any idea how I can allow my customers to go straight to the confluence page?

1 answer

Do you have anonymous access set up at the "Space" level for Confluence? Take a look at both your Global and Space level permissions. This article provides an overview of how to make your Confluence accessible by users who may not have Confluence or JIRA licenses, but may only be JSD Customers: 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 11, 2018 in Confluence

What are your project planning tips?

Hello Community,  Jessica here from the Confluence product marketing team! Today I wanted to get your takes on project planning –– what works, what doesn’t, how do you know if you’re doing it r...

293 views 1 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you