Link to Confluence Page fails due to permissions

I am trying to provide the customers in Jira service desk a direct link to the main page in confluence.

When the customer clicks on it, it takes the user to the Atlasssian login page. 

However, when the customer searches for something in the search bar - the resulting page can be accessed.

Any idea how I can allow my customers to go straight to the confluence page?

1 answer

Do you have anonymous access set up at the "Space" level for Confluence? Take a look at both your Global and Space level permissions. This article provides an overview of how to make your Confluence accessible by users who may not have Confluence or JIRA licenses, but may only be JSD Customers: 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

344 views 20 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you