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Licensing issues and our POC won't respond to calls or emails.

John James September 7, 2022

Have have a licensing issue after an upgrade and our assigned Point of Contact isn't responding to any attempts to reach them.

I am a new manager so it looks like I also don't have rights to open a support case of any kind because we can't get in touch with our Sales Rep.

Anyone have a suggestion on how to actual talk to someone who can help at Atlassian?

1 answer

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Florian Bonniec
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 7, 2022

Hi @John James 

You should be able to raise a case to atlassian.

https://support.atlassian.com/contact/#/

Select Billing category

 

Regards

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