Licence

Sachindran Gangaiya
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 11, 2024

Do we still pay licence for a suspended / deactivated users in confluence ?

2 answers

4 votes
Sarp Egemen
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 11, 2024

Hi @Sachindran Gangaiya 
No, deactivated users are not billable.

Kieren _SmolSoftware_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 11, 2024

@Sarp Egemen is correct.

Deactivated and suspended users do not count towards your bill.

Also, if a user is in your user list and they do not have product access to confluence, they will not count towards your bill.

Like # people like this
Sarp Egemen
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 11, 2024

Indeed! Thanks @Kieren _SmolSoftware_ 

Like # people like this
3 votes
Aaron Pavez _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 11, 2024

Hi @Sachindran Gangaiya 

For a user to not count towards billing, a site admin should delete or remove the user from any synced user directory. To remove a user from a cloud site, see Remove or suspend a user.

Suspend access to remove a user’s access to your organization temporarily. You won’t be billed for a user when their access is suspended. Restore access to give the user access to your organization and products again. They’ll regain their roles and group memberships when this happens.

More on that here:

https://support.atlassian.com/user-management/docs/remove-or-suspend-a-user/

Regards

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events