Hi @nargess amin welcome to the Atlassian community. Happy Easter.
I believe Karma is the only marketplace app for gamifying confluence. I believe your issue is something that needs to be checked by application support team, given the Confluence admin rights you already have.
May I request you to reach them at: https://www.moewe.io/en/atlassian/support/
Stay safe and stay healthy.
@G subramanyam thanks a lot for your answer and guide. I will check this solution in order to solve this problem. Happy Easter.
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