Hi @nargess amin welcome to the Atlassian community. Happy Easter.
I believe Karma is the only marketplace app for gamifying confluence. I believe your issue is something that needs to be checked by application support team, given the Confluence admin rights you already have.
May I request you to reach them at: https://www.moewe.io/en/atlassian/support/
Stay safe and stay healthy.
Calling all Confluence Cloud Admins! We created a new Community Group to support your unique needs as Confluence admins. This is a group where you can ask questions, access resou...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events