Jira service desk and Confluence

Dear All,

For My IT team i use JIRA service desk but missing Knowledge base for users. as i understand Confluence Service desk section can be the right platform. my question is will license model will fit that.

currently my JIRA service desk license for IT team. and company users can access the service desk portal without the need of license.  will it be the same for Confluence Knowledge base?


Kind Regards,



2 answers

1 accepted

This widget could not be displayed.

This all depends on the license you think you need. By the look of it you use a locally hosted JIRA (with JIRA service desk), so depending on how many users you need on confluence. If you set up a Confluence instance that uses JIRA to authenticate users, you can create a group called confluence-users that will grant access to very selected parts of your confluence instance.


Hope this answers some of your questions.

This widget could not be displayed.

Is your question about if Confluence licenses are required for Service Desk customers to access the knowledge base?

Thanks I got all info

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

333 views 2 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you