Jira links Teams Calendar

[Ana Martinez Arroyo]

Hello! 

Apparently we have an issue with the jira links when using Teams Calendar in Confluence DC. 

The links are well set in both ways (picture), but when we try to add an event "Jira issue date" , the screen doesnt display the options of project or JQL filter in order to add a Jira issue date. 

I tried to erase and recreate the links in both ways

The logs we had: ERROR [http-nio-10443-exec-4] [calendar3.rest.ExceptionMappers.GeneralExceptionMapper] getResponseError General exception happen on calendar resources

Jira and Confluence are in DataCenter

Can someone try to explain me why this happens? 

Thank you!

[Ana Martinez Arroyo]

Hello! 

We have 3 different instances of Jira, 2 of them work alright with calendar (we are able to ad events) but the third one doesnt work

Yes, that happens to every user

We recently upgrade frome Confluence 7.3.2 to Confluence 7.13.7 DC

[Trudy Claspill]

Hello @Ana Martinez Arroyo 

There is no picture attached to your post.

What are the versions of Jira and Confluence being used?

[Ana Martinez Arroyo]

Hi! Ive just attached a picture.

Confluence: Version 7.13.7. Data Center

Jira: Version 8.16.2 Data Center

Thanks!

[Trudy Claspill]

Have you been able to add Jira events in the past? If so, are you able to open any of those to edit?

Does this affect every user?

Have there been any changes recently to the version of Confluence or Jira?

[Trudy Claspill]

You said you have 3 Jira instances and 2 of them work fine. Is your one Confluence system integrated with 3 Jira instances? 

And you are able to add calendar events linked to the other two Jira instances?

So far I have not found anything specific to this error or scenario. Have you opened a case directly with Atlassian Support?