Jira Groups not recognized by Confluence?

Hello,

We've been testing an upgrade from Jira 4.1.1 to 4.4.1 and Confluence 3.2.1_01 to 3.5.13. One problem we're encountering is that the Jira groups are not appearing in Confluence.

The Jira User server has been set up and the user directory has been added to Confluence. Users are able to log into Confluence but of course get a not permitted error when trying to access anything.

Are we missing anything obvious? If there is anything else I should provide to help answer this, please let me know.

Thanks.

1 answer

1 accepted

Hi Jared,

All users imported by an JIRA User, must be imported to confluence-users and/or confluence-administrators groups, otherwise the *Not Permitted* page will be shown. Also, is important that these both groups have the *Can Use* checked on *Confluence Admin > Global Permissions*. So please check if this is set in your Confluence instance.

I hope this helps.

WZ

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jul 10, 2018 in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

755 views 23 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you