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JSD customers need access to pieces of locked pages

hello all,


I have a JSD project, with a KB linked.

The KB contains pages with entire service manuals from our products. The customers from the JSD portal need to be able to see only pieces of the service manual pages. Therefore, I locked the service manual page, and used excerpts.

Then I created an unlocked page in the same KB, and inserted the above excerpt. The unlocked page is accessible, but the excerpt doenst load. It shows an error. Probably because the the excerpt is from a locked page; the complete service manual.

How can I make this viewable for customers without having to make a dupplicate because that is the great idea behind Confluence, right? Less copies?

Is there no setting which can give JSD customer permissions to these kind of excerpts?


Thanks for your input.

1 answer

1 accepted

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Answer accepted

Hi @Koen Bruggeman 


Unfortunately you need to make copies :/ Excerpt macro respect permissions and restrictions so it won't allow to display something that customer can't see.

I always make two branches - one for internal use and one for the clients. Even it means that I need to edit pages twice.




thats lame


but thanks for your reply.


guess ill work the way around then;

include the clients-permission-page in my locked servicemanual-page.


however, an excerpt option 'ignore permissions when used as excerpt' should be the best solution in terms of organizing your work

Like Sebastian Krzewiński likes this

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